Mission United Veteran Navigator

Position Overview: The Mission United Veteran Navigator will serve as an essential link between veterans, active-duty military members, and their families and the community resources designed to meet their unique needs. Using a strengths-based, client-centered approach, the navigator will work to connect clients with a network of local resources and provide the compassionate support necessary to help clients achieve their goals.

*Veterans/Military family members highly encourage to apply! *

Responsibilities: Conduct client assessments to understand needs, strengths, and goals, creating tailored, individualized support plans. Provide referrals to local resources, services, and programs specifically available for veterans, active-duty members, and their families, addressing areas such as housing, employment, healthcare, and education. Maintain regular communication with clients to monitor progress, address any new needs, and provide ongoing support. Collaborate with United Way’s 2-1-1 resource program to stay informed on updated local resources and assist clients in navigating the systems. Encourage, support, and motivate clients using empathy, non-judgment, and understanding to foster trust and engagement. Document interactions, updates, and any additional support provided to ensure continuity of care and service effectiveness.

Requirements: Strong interpersonal skills, with the ability to listen to clients' experiences in a respectful and supportive manner. Knowledge of veteran and military culture, issues, and available resources (preferred). Empathy, patience, and the ability to provide encouragement and motivation. Strong organizational skills to manage multiple clients and maintain accurate records. Willingness to learn and adapt to changing client needs and available community resources.

Benefits of Volunteering: Make a meaningful difference in the lives of veterans, active-duty service members, and their families. Gain experience in case management, client advocacy, and veteran support services. Receive free training on topics such as Trauma-Informed Care and Crisis Intervention Be a part of a mission-driven team working to create positive change within the community.

Commitment: Volunteers are asked to commit to 10-15 hours per month for a period of at least 6 months.