About
🗂️ Volunteer Role: Case Manager
Position Summary:
Volunteer Case Managers support participants navigating complex life transitions by offering structured, trauma-informed guidance across housing, documentation, service coordination, and emotional readiness. This role is not about fixing—it’s about facilitating clarity, pacing, and trust. Case Managers help participants understand next steps, track progress, and flag risks, while maintaining strict boundaries and emotional safety.
Volunteer Case Managers support participants navigating complex life transitions by offering structured, trauma-informed guidance across housing, documentation, service coordination, and emotional readiness. This role is not about fixing—it’s about facilitating clarity, pacing, and trust. Case Managers help participants understand next steps, track progress, and flag risks, while maintaining strict boundaries and emotional safety.
🔍 Key Responsibilities
1. Participant Engagement & Emotional Pacing
- Build rapport through consistent, nonjudgmental presence and trauma-informed listening
- Conduct structured check-ins to assess progress, readiness, and unmet needs
- Reinforce emotional pacing—never rushing disclosures, decisions, or breakthroughs
- Help participants reflect on patterns, choices, and goals without judgment or pressure
2. Service Coordination & Documentation
- Assist participants in navigating housing applications, ID recovery, benefits enrollment, and resource referrals
- Track participant milestones using emotionally safe, operationally clear documentation
- Flag unresolved risks, behavioral concerns, or eligibility gaps for staff review
- Maintain confidentiality and avoid speculation or off-script messaging
3. Boundary Modeling & Program Reinforcement
- Clarify program expectations, eligibility criteria, and consequences without shame or coercion
- Avoid offering personal advice, financial support, or emotional caretaking
- Reinforce readiness indicators and support participants in identifying next steps
- Collaborate with staff to ensure alignment with program integrity and safety standards
4. Safety, Supervision & Debriefing
- Follow all safety protocols, including incident reporting and decompression check-ins
- Request support when navigating emotional fatigue, role ambiguity, or participant dysregulation
- Participate in team debriefs and ongoing training to maintain trauma-informed fluency
- Uphold participant dignity in all documentation, communication, and engagement
⚠️ Risks & Realities of the Role
- Emotional exposure: Hearing trauma disclosures, grief, systemic harm, or behavioral volatility
- Boundary testing: Participants may seek personal advice, favors, or emotional over-engagement
- Role ambiguity: Pressure to “fix,” “motivate,” or “perform” beyond the scope of case management
- Vicarious trauma: Internalizing participant distress or feeling responsible for their outcomes
- Documentation pressure: Balancing emotional nuance with operational clarity
- Situational discomfort: Navigating silence, resistance, or emotionally charged transitions
✅ Ideal Volunteer Traits
- Emotionally grounded and self-aware
- Comfortable with structured engagement and emotionally layered conversations
- Skilled in nonjudgmental listening and reflective dialogue
- Able to maintain boundaries and avoid over-functioning
- Committed to dignity, safety, and trauma-informed engagement
- Willing to ask for support and participate in decompression practices
🕒 Time Commitment & Supervision
- Shifts typically range from 2–4 hours per participant, with flexible scheduling
- Minimum commitment: 6–10 hours per month preferred
- Volunteers must attend trauma-informed case management training and shadow at least one session before serving independently
- Supervised by the Participant Services Coordinator or designated staff lead
- Ongoing coaching, decompression, and peer support provided
Positions
No spots remaining - Waitlist only
Age Limit
21 and up
Social
Conferencing Link
Requirements
Training
Requirement Details
📝 Volunteer Requirements: Case Manager
✅ Eligibility
- Age 21+
- Emotionally grounded and self-aware
- Skilled in nonjudgmental listening and boundary-setting
- Comfortable with structured, emotionally layered conversations
- Committed to dignity, safety, and trauma-informed engagement
📚 Training
- Complete trauma-informed case management training
- Shadow at least one session before serving independently
🕒 Commitment
- 6–10 hours/month preferred
- Shifts: 2–4 hours per participant
- Flexible scheduling
🔒 Boundaries & Conduct
- No personal advice, financial help, or emotional caretaking
- Clarify expectations without shame or pressure
- Flag risks and concerns for staff not for personal resolution
- Uphold confidentiality and program integrity
🛡️ Safety & Supervision
- Follow safety protocols and incident reporting
- Participate in decompression and team debriefs
- Supervised by the Executive Director
Perks
🌟 Volunteer Perks: Case Manager:
🧠 Trauma-Informed Skill Building
- Hands-on training in trauma-informed engagement, emotional pacing, and boundary modeling
- Real-world experience navigating complex systems with clarity and empathy
🤝 Meaningful Human Connection
- Deep, structured conversations with participants navigating life transitions
- Opportunities to build trust without pressure, performance, or over-functioning
🛠️ Professional Development
- Coaching and supervision from experienced staff
- Exposure to service coordination, documentation standards, and program logic
- Valuable experience for careers in social work, mental health, advocacy, or systems design
🧘 Emotional Stewardship
- Access to decompression practices, peer support, and reflective debriefs
- Structured role boundaries to prevent burnout and vicarious trauma
🗣️ Voice in Program Evolution
- Opportunities to share feedback and help refine trauma-informed systems
- Participation in a culture that values dignity, clarity, and collaborative iteration
🧠 Trauma-Informed Skill Building
- Hands-on training in trauma-informed engagement, emotional pacing, and boundary modeling
- Real-world experience navigating complex systems with clarity and empathy
🤝 Meaningful Human Connection
- Deep, structured conversations with participants navigating life transitions
- Opportunities to build trust without pressure, performance, or over-functioning
🛠️ Professional Development
- Coaching and supervision from experienced staff
- Exposure to service coordination, documentation standards, and program logic
- Valuable experience for careers in social work, mental health, advocacy, or systems design
🧘 Emotional Stewardship
- Access to decompression practices, peer support, and reflective debriefs
- Structured role boundaries to prevent burnout and vicarious trauma
🗣️ Voice in Program Evolution
- Opportunities to share feedback and help refine trauma-informed systems
- Participation in a culture that values dignity, clarity, and collaborative iteration
Causes
Sustainable Development Goals
GivePulse
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