Front Desk

Open Opportunity

About

Positions4 Remaining
Description
Be our welcoming first impression to guest families, visitors, and donors who enter our House on a daily basis. Our front desk is a busy place full of rings and buzzers and bells, but our Team has the knowledge and know-how to handle whatever questions come their way by and doing it all with a smile.

Qualifications
Excellent knowledge of desk procedures, facility, and history
Basic customer service and computer skills

Competencies
Welcoming, friendly, and respectful personality
Professionalism in attire and manner
Ability to courteously interact with individuals from many different backgrounds and cultures
Dependable
Attention to details and good listening skills
Ability to multi-task through distractions
Demonstrates respectfulness for confidentiality
Able to accept direction and work closely with on duty staff

Duties
Greet guest families and all visitors
Answer and direct phone calls
Accept and distribute mail, deliveries and donations
Assist guest families with basic concierge services such as locating resources for everyday needs in and outside the House:  directions, local restaurants and attractions, etc.
Support the staff with basic office duties as needed

To learn more about this volunteer opportunity-click here!

 

 

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A few people you will meet...

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Location: 10415 Euclid Avenue, Cleveland, OH 44106